STANDARD TERMS AND CONDITIONS AND GENERAL TRADING INFORMATION
These Terms and Conditions apply to all orders and supersede all others. Receipt of order from you constitutes your acceptance that our conditions are the only conditions that apply to the contract. Click here> to download.
Policy:It has always been our policy to treat our customers in exactly the way we like to be treated ourselves, and we always endeavour to provide you with the very best service and products. However, to comply with legislation we are required to supply you with this document.
Data & Privacy: The information collected from you at the time you place an order will be stored in our database and is used purely to carry out your instructions and manage your account (unless you have indicated otherwise). There are no circumstances under which, this information might be passed to a third party.
Products: We reserve the right to alter any details of products advertised without notice and while every effort is made to describe goods accurately in the advertisement, no warranty is given as to accuracy and no responsibility will be accepted for error or mis-description and any resulting loss.
Supply: We undertake to supply you with the goods described in our web pages or brochure by any normal time you might reasonably request. If you have an urgent order it is always advisable to discuss your requirement on the telephone 0800 0851 451.
All orders are accepted subject to our standard terms and conditions.
Prices:All prices quoted are exclusive of VAT and carriage, and may be subject to alteration without notice.
Delivery: Obviously, you the customer, recognise that we do rely on TNT Carriers (or other suitable carrier for overseas deliveries) to perform the 'contract'. We monitor the performance of our carriers continuously. Whereas we have so rarely had a complaint about the quality of our goods, there have been a very small number of occasions (less than 0.01%) when due to circumstances entirely beyond our control our goods have not arrived by the requested time. As soon as we learn of this we contact the carriers and obtain their reasons for non-delivery and a best estimate time that your order will arrive.
Carriage is free of charge on all orders of £199 and over (excluding VAT) for standard next day delivery to mainland UK. Orders under £199 will be charged at £7.99 + VAT to mainland UK. Areas outside mainland UK will be charged at cost.
Claims: Notification of non-delivery or damages must be received in writing within three days. Any goods that are received damaged must be signed for as damaged or as unchecked to be entitled to a claim. If possible, photographic evidence of damage would be helpful and will assist in supporting your claim.
It is essential the number of boxes received correspond with the number on the carrier’s delivery note before signing. If any part of the order has been signed for but not received, we are unable to process a claim against the carrier.
If you request goods to be left at your premises without signature, SX Environmental Supplies or the carrier cannot be held responsible should the order be damaged or short in any way.
PLEASE NOTE: SX Environmental Supplies Ltd will not be held responsible for any associated or third party costs arising from delivery issues (such as due to late, damaged or non-deliveries) or delivery of wrong items.
Guarantee:: In the light of the forgoing you will appreciate we feel confident that we can unequivocally guarantee your total satisfaction with our product and service. Again you should note that your statutory rights under the current consumer protection laws are not affected (more probably enhanced).
Warranties: SX Environmental Supplies Ltd offer a one-year guarantee on all products and will happily replace defective stock as long as the item has been used as per manufacturers' instructions &/or for fair 'wear and tear'. Items returned under warranty will be inspected upon arrival and a decision to replace made by 'The Management'.
Payment: Business Account holders should take heed of the following:
(1) All goods remain the property of SX Environmental Supplies Limited until paid for in full.
(2) In the event of SX Environmental needing to recover any outstanding monies using external agencies or solicitors, all costs and charges are bearable by the customer.
Payment Terms: Net Cash within 30 days from invoice date for approved accounts. Invoices are posted as the goods are despatched
Accounts settled by credit card will at present not be subjected to administrative fees, however goods returned requiring a refund on a credit card will be subject to a 5% charge.
Methods of payment are accepted in the following forms:
Bacs – HSBC Account Number: 01646737
Sort Code: 40 – 42 – 27
Account Name: SX Environmental Supplies Limited
i) Should defects in the goods cause death injury or damage to personal property, our liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the goods.
ii) We can accept no responsibility for loss or damage arising from the supply of goods under this contract unless you have fully complied with the notification of claims procedure.
iii) Nothing in these terms and conditions shall affect the rights of the consumer.
Force Majeure: We will not be held responsible for failure or delay in the carrying out of our obligations under the contract arising from any cause outside our reasonable control. Such as floods, volcanic ash clouds or any other ‘act of God’ that prevents us from sending your order in full and on time.
Collections: Should customers wish us to collect goods they are returning under the 30 day guarantee, then there may be a collection charge of £15.
Complaints: Well, we don't have a procedure as such - because it has never got to that situation in 16 years! Clearly we take any complaint very seriously and would expect to contact you immediately upon notification.
Law and Jurisdiction: Any contract for your purchase from SX Environmental Supplies Ltd is governed by and has to be interpreted under the Law of England, and you agree that such contract will be subject to the jurisdiction of the English courts.
Click here> to download this document as pdf file.